Complaints Policy

At Treza Shop, customer satisfaction is very important to us. We are committed to providing high-quality products and a positive shopping experience. If something does not meet your expectations, we encourage you to let us know so we can resolve the issue as quickly as possible.

1. Our Commitment

We take all customer complaints seriously and aim to handle them in a fair, transparent, and timely manner. Our goal is to find a satisfactory solution and continuously improve our services based on customer feedback.

2. How to Submit a Complaint

If you have a complaint regarding an order, product, delivery, or service, please contact our support team with the following information:

Your full name

Order number (if applicable)

A clear description of the issue

Any supporting information such as photos or screenshots

You can submit your complaint through our customer support channels:

Email: hello@trezashop.com

Customer Support: Available through our website contact form.

3. Complaint Review Process

Once we receive your complaint:

Our support team will acknowledge your complaint as soon as possible.

We will review the details of the issue carefully.

If necessary, we may request additional information to better understand the situation.

We will provide a solution or response after completing our review.

4. Resolution

Depending on the nature of the complaint, we may offer solutions such as:

Order replacement

Refund or partial refund (where applicable)

Store credit

Assistance with product issues or delivery problems

Our aim is to resolve complaints in a fair and reasonable way for both the customer and our store.

5. Response Time

We strive to review and respond to all complaints within a reasonable timeframe. In most cases, customers can expect an initial response within 1–3 business days.

6. Continuous Improvement

Customer feedback helps us improve our products, services, and shopping experience. We regularly review complaints to identify areas where we can make improvements.

7. Contact Us

If you have any concerns or complaints, please do not hesitate to contact us. Our support team is always ready to assist you.